FSE-support is a novel software tool that fills a gap in the maintenance sector to provide support to field service engineers and technicians, which integrates:
 
Maintenance Manager
Input and follow-up of incidences, smart task planning and scheduling,
customers’ data, communications and alarms.
Technical Assistant
Ready access to updated technical documentation
Technical Master
Resolution of technical problems and workplace training
Mobility
Universal online and offline access via wireless hand-held devices (PDAs)